01
Understand the problem
I ask clarifying questions, gather context and determine what the person is actually trying to accomplish.
Creator support + web platforms
Helping people feel confident using digital tools.
I’m a designer, web publisher, trainer and support partner with 20 years of experience. I help people solve problems, understand the next step and build the confidence to move forward on their own.
20 yearsworking across digital platforms
4,000+web pages migrated and checked
32 guidesrebuilt as accessible web content
How I support people
A clear process for helping people get unstuck.
Good support starts with the person’s goal, not the software. I use a simple four-part approach to find the issue, explain the solution and keep the work moving.
02
Investigate and troubleshoot
I test workflows, identify likely causes and explain the solution without unnecessary technical language.
03
Document and teach
I create step-by-step instructions and Loom tutorials that help people complete the task—and handle it independently next time.
04
Escalate responsibly
When an issue requires technical intervention, I organize the relevant context, attempted steps and observed results so the next person can act quickly.
Relevant support experience
Platform support, documentation and migration experience.
Green Party of Canada
I supported colleagues through Help Scout, solved web publishing issues and created clear guides and screen tutorials for remote teams.
40%fewer publishing errors and support requests
University of Ottawa Heart Institute
I migrated and checked complex health content, resolved publishing issues and turned PDF resources into accessible web pages.
4,000+pages migrated and quality checked
Erika McWhorter Creative
I build and maintain client websites, provide post-launch support and create Loom tutorials so clients can manage their own content.
20 yearsof hands-on platform experience
Selected platform work
Websites built to help real people find what they need.
These projects show my ability to organize content, understand different audiences and support clients across a range of platforms.
Leadpages
WordPress
WordPress
WordPress
Looky Looky Pictures
A clear journey through creator education, services and conversion pathways.
Visit live site →Kweli Noir
A complex, two-sided website serving both job seekers and employers.
Visit live site →Rooted Birthworkers Collective
An audience-sensitive site for services, referrals and community information.
Visit live site →OPSEU Local 415
A resource-rich information website designed for easy member access.
Visit live site →
Teachery platform demonstration
Clear steps, shown in context.
I created a short, silent demonstration showing how to link lesson text to a downloadable PDF using Teachery’s built-in file manager. I kept it focused on the key steps so a creator can follow the process quickly.
Preview frame from the Teachery file-link demonstration.
01Explore the user journey
02Test the workflow
03Consult the documentation
04Record and teach
How I learn new platforms
Curious first. Methodical second. Helpful throughout.
I have worked with WordPress, Drupal, LeadPages, Wix and Umbraco. When I learn a new platform, I test the user journey, document each step and look for places where people may get confused. This helps me understand new systems quickly and explain solutions in clear, simple language.
Tools and systems I work with
Practical tools for support, publishing and problem-solving.
Hands-on experience helping people, publishing content and solving problems across these tools and workflows.
Support and communication
Used to answer questions, work with remote teams and create clear tutorials.
Help ScoutSlackLoom
Web platforms
Used to build, publish, maintain and troubleshoot websites.
WordPressDrupalLeadpagesWixUmbraco
Business systems
Used for client payments, subscriptions, simple automations and planning.
StripeZapierNotion
Technical foundation
Used to create accessible content, improve workflows and check quality.
HTML/CSSContent migrationWCAG/AODAQuality assurance
Creator support with care
Supporting creators is where my technical experience becomes personal.
I would be excited to bring patient communication, hands-on problem-solving and clear documentation to a team that helps creative people build their own thing.
